PĀTIO - Divan extérieur en L
Not satisfied with your purchase and want a refund? No problem! We'll pick up the furniture from your place and refund you without asking any questions.
FAQ
Find the answers to all your questions.
Why are your furniture items so affordable?
Our logistical structure allows us to reduce our fixed costs and maintenance costs, which enables us to price our products at a reasonable cost and generally lower than other brands. Additionally, our sales volume allows us to maximize these same fixed costs, resulting in competitive production costs from our manufacturers.
Our low prices are also explained by our business model, which is 100% online. This means that we do not have physical stores, allowing us to eliminate even more costs and transfer these savings directly to you.
Can I return my order if I am not satisfied?
Of course! At Bōka, our number one priority and the foundation of our brand is your satisfaction, which is why we offer a 30-Day Satisfaction Guarantee on all our products, allowing you to receive a full refund if you are not 100% satisfied with your order.
Not only that, but we go even further by offering to pick it up directly from you, 100% free of charge. So you don't have to worry about loading the items into your vehicle and traveling. What could be better?
Do you have physical stores/locations?
For the moment, we do not have physical stores or locations, as we focus our efforts on providing you with the best service, 100% online.
This decision also allows us to cut costs related to physical locations, enabling us to transfer these savings directly to you and continue offering the best furniture at the best prices.
What happens if there is a missing piece in my box?
Don't worry, you'll receive a replacement piece free of charge! If you realize that a piece is missing, please contact us, and we'll ship or deliver the missing piece to you as quickly as possible.
What does your manufacturer's warranty cover?
1st Year: Manufacturing Defects and Missing Parts
All our furniture is covered against any manufacturing defects during the first year from the date of online purchase. If you find that you are missing a piece or if a piece is damaged, contact us immediately to proceed with the replacement.
2nd to 5th Years: Normal Wear and Tear
Our warranty ensures that our furniture will not break due to normal wear and tear. We understand that daily use can lead to normal wear and tear, and our warranty aims to guarantee the durability of our products over time.