Yes, all our furniture items are new and ready to start their first life in your home. We do not sell any used or recycled furniture. We are a furniture brand, not a department store.

Our logistical structure allows us to reduce our fixed costs and maintenance costs, which enables us to price our products at a reasonable cost and generally lower than other brands. Additionally, our sales volume allows us to maximize these same fixed costs, resulting in competitive production costs from our manufacturers.

Our low prices are also explained by our business model, which is 100% online. This means that we do not have physical stores, allowing us to eliminate even more costs and transfer these savings directly to you.

Usually, our items come back in stock within 1 to 3 months. However, we offer the option to pre-order. By pre-ordering, not only will you benefit from a discount on the "in-stock" price, but you will also reserve your item. Our quantities are often limited, so this is the best way to reserve the item before it goes out of stock again. To learn more about pre-orders, check the section at the bottom of the page.

For the moment, we do not have physical stores or locations, as we focus our efforts on providing you with the best service, 100% online.

This decision also allows us to cut costs related to physical locations, enabling us to transfer these savings directly to you and continue offering the best furniture at the best prices.

Yes! To do so, please contact our customer service at contact@meublesboka.com or by phone at +1 438 946-4089.

For now, since we don't have physical stores or showrooms, it's not possible to see the furniture item in person beforehand. That's why we offer a 30-day satisfaction guarantee. If you're not satisfied with the quality, we'll come pick it up from you for free.

We accept payments by credit card, Apple Pay, and Interac e-Transfer. We also offer the option to pay upon delivery. To do so, please contact our customer service at contact@meublesboka.com or by phone at +1 438 946-4089.

Yes! We are affiliated with the financing company AfterPay. They offer you the option to pay in 4 equal installments over 6 weeks. To use their service, you simply need to select the option at the checkout page.

Of course! We are so confident in the quality of our furniture that we offer a 5-year warranty on all our furniture. Our warranty ensures that our furniture will not break. To learn more, please visit our warranty page.

When you order from us, delivery times vary from 1 to 7 days, depending on your region. We have our own delivery team that travels from region to region during the week and on weekends to deliver your orders. When it's your region's turn, you will be notified by email with the delivery date and approximate time. You can even track our driver in real time, what could be better?

Once your order is placed, you will receive an email within 1 to 7 days to confirm the date and time of delivery.

Upon receiving this email, all you need to do is wait for the delivery day. Typically, you will receive the confirmation email on the day before the delivery day.

On the day of delivery, you can track our delivery team in real time using the link provided in the confirmation email and get an approximate delivery time.

If you are at home, our delivery team will knock and assist you in carrying your order to the room of your choice.

If you are not at home, our delivery team will leave your order at your doorstep.

If you are not at home and wish to reschedule the delivery date, please contact us upon receiving the confirmation email for the delivery date so that we can make the necessary changes. We will then provide you with the new delivery date.

Of course! At Bōka, our number one priority and the foundation of our brand is your satisfaction, which is why we offer a 30-Day Satisfaction Guarantee on all our products, allowing you to receive a full refund if you are not 100% satisfied with your order.

Not only that, but we go even further by offering to pick it up directly from you, 100% free of charge. So you don't have to worry about loading the items into your vehicle and traveling. What could be better?

To place your order, add the desired items to your cart by clicking the 'Add to Cart' button on each product page.

Once you've finished your selection, go to the cart by clicking the button at the top right of your screen, then click the 'Next Step' button at the bottom of the screen.

You'll then be directed to the checkout page, where you can enter your shipping and payment information. Please note that all transactions are secure and encrypted by Stripe, ensuring a safe and hassle-free payment.

Once your order is placed, you'll receive a confirmation email. (Please check your Spam/Junk folder if you don't see it!)

Now, all that's left is to wait for the final delivery email, in which we'll confirm the date and time of your order's delivery. It's usually sent the day before or two days before.

On the day of delivery, you can track the progress of the delivery driver in real time on the tracking page. Our team will be happy to deliver your order, and it's just after that the magic will take place!

To do so, please contact our customer service at contact@meublesboka.com or by phone at +1 438 946-4089.

Don't worry, you'll receive a replacement piece free of charge! If you realize that a piece is missing, please contact us, and we'll ship or deliver the missing piece to you as quickly as possible.

Of course! If you're having trouble placing your order online, you can call us at +1 (438) 946-4089, and a member of our team will be happy to assist you in placing your order over the phone!

We offer free delivery for all orders of $200 and above. For orders under $200, there is a delivery fee of $19.95.

If you're unable to complete your order and continue to receive the error message 'Shipping is not available,' it means that delivery is not yet available in your region. While we strive to deliver to all regions of the province, unfortunately, this is not always possible. Please contact us by phone or email, and we'll do our best to find a solution that works for you.

Our supply lead times are long, and our quantities are very limited. That's why we open pre-orders 1 to 2 months before receiving our inventory. This process allows you to enjoy an exclusive discount on the usual 'In Stock' price. It's our way of thanking you for your patience. Plus, by pre-ordering, you ensure that you get the item before it goes out of stock again. In other words, it allows you to reserve the item while taking advantage of an exclusive discount.

Once your pre-order is placed, you don't have to do anything else. Our team will take care of sending you update emails as necessary. When we receive our inventory, our team will contact you by phone to schedule the delivery date and ensure that someone will be at home to receive the order. Rest assured, if you're not at home during the delivery, we can still leave the item in a secure location, such as your garage, shed, or even on the patio.

Delivery times vary for each product, but we clearly indicate them on each product page along with the estimated delivery date. We encourage you to rely on this specific information available on the product page you have pre-ordered. Our team will also send frequent update emails to keep you informed of any changes or adjustments to the delivery schedule. We are committed to ensuring transparent communication and providing you with the necessary information throughout the pre-order process.

Absolutely! Life moves fast, and we understand that sometimes you may change your mind in the meantime. However, by canceling your pre-order, you will lose the exclusive discount associated with the pre-order, and we won't be able to apply it when the item is back in stock. Additionally, the item will no longer be reserved for you, and you may have to wait again before getting the item in hand. If you wish to cancel your pre-order, simply send us an email at contact@meublesboka.com or reach us by phone at +1 (438) 946-4089.

If you would like to have the assembly service, please contact our customer service, and we will find a solution to make your life easier.

Yes, our furniture is designed to be easy to assemble. Each piece is labeled with a numbered sticker, and the instruction manual is clear and detailed to facilitate the assembly process. Even if you're not handy, you won't have any issues. We've taken care to simplify each step, ensuring a smooth and accessible assembly experience.

Yes! To do so, please contact our customer service at contact@meublesboka.com or by phone at +1 438 946-4089.