FAQs
Do you have any questions about our products, the ordering process, delivery, or any other topic? You've come to the right place. For any other questions or requests not listed here, contact us by clicking here .
General
Are your furniture pieces new?
Yes, all our furniture pieces are brand new and ready to start their first life in your home. We do not sell used or recycled furniture. We are a furniture brand, not a big-box store.
Why are your furniture pieces so affordable?
Our logistical structure allows us to reduce our fixed costs and maintenance expenses, enabling us to price our products at a reasonable cost, generally lower than other brands. Additionally, our sales volume helps us optimize these fixed costs, allowing us to secure competitive production costs with our manufacturers.
Our low prices are also explained by our business model, which is 100% online. Since we do not have physical stores, we can eliminate even more costs and pass these savings directly to you.
The item I want is out of stock. When will it be available again?
On average, items listed as "Out of Stock" are restocked within 1 to 3 months. However, we offer the option to pre-order the item to ensure you receive it as soon as our inventory is replenished.
By pre-ordering, not only will you benefit from a discount on the item's regular price, but you will also reserve your item in advance. Quantities for our most popular items are often limited, so this is the best way to secure your purchase before it goes out of stock again.
To learn more about pre-orders, please scroll down to the "Pre-Orders" section.
Do you have physical stores/locations?
At the moment, we do not have any physical stores or locations, as we focus on offering the best service entirely online. This decision also allows us to cut costs associated with physical stores, which enables us to pass those savings directly to you and continue offering the best furniture at the best prices.
Can I pay upon delivery?
Yes, you can! Simply select "Pay on Delivery" at the checkout page. You will be able to complete your payment at the time of delivery with our team using cash, Interac e-Transfer, or a credit/debit card.
Can I see the furniture in person before placing my order?
Since we do not have physical stores or showrooms at the moment, it is not possible to see the furniture in person before purchasing. However, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your order, we will pick it up from your home for free and provide a full refund.
What payment methods do you accept?
We accept payments via debit/credit card, Apple Pay, Google Pay, and Interac e-Transfer. We also offer the option to pay in cash upon delivery. To do so, simply select the "Pay on Delivery" option at checkout. Please note that our delivery team does not carry change.
Do you offer financing options?
Yes! We have partnered with Affirm to offer the option of paying in multiple equal installments with a guaranteed 0% interest rate for up to 6 months. Installments are available over several weeks or months, depending on the order value. To use this service, simply select the option at checkout.
Do you offer a warranty on your products?
Absolutely! We are so confident in the quality of our furniture that we offer a 2-year warranty on all our products. Our warranty guarantees that our furniture will not break. To learn more, please visit our warranty page.
Shipping and Orders
If I order today, when will I receive my order?
When you place an order with us, delivery times vary between 3 to 7 business days, depending on your region. Our delivery team operates regionally throughout the week to fulfill online orders.
Once it's your region's turn for delivery, our team will contact you using the phone number you provided to confirm the approximate date and time of delivery.
On the day of delivery, you’ll receive an email with a real-time tracking link so you can follow the delivery process and receive updates on the exact delivery time.
How does the delivery process work?
Once you place your order, our delivery team will call you within 3 to 7 days to confirm the delivery date and time. After receiving this call, all you need to do is wait for delivery day.
Typically, we will call you the day before delivery to reconfirm. On the day of delivery, when the driver leaves our warehouse, you’ll receive an email allowing you to track the delivery in real-time and get an estimated arrival time.
If you are home, our delivery team will call you a few minutes before arriving and will leave the boxes at your doorstep.
If you selected the option for in-room delivery, our team will assist in placing your furniture in the room of your choice.
If you are not home, our team will leave your order at your doorstep.
If you are not home and need to reschedule, you can request a change when our team calls you. We will then send you a new delivery date.
Can I return my order if I am not satisfied?
Absolutely! We understand that it can be difficult to assess the quality, size, and finish of furniture online. That’s why we offer a 30-day satisfaction guarantee on all orders.
At Boka, our #1 priority and the foundation of our brand is your satisfaction. If you’re not 100% satisfied, we will pick up your order for free and give you a full refund.
No need to worry about fitting the furniture into your car or making a trip – we take care of everything for you! What could be better?
How do I place an order?
To place an order, add your desired items to your cart by clicking the "Add to Cart" button on each product page.
Once you’ve made your selection:
Go to your cart by clicking the button in the top right corner of your screen.
Click the "Next Step" button at the bottom of the screen.
You’ll be redirected to the checkout page, where you can enter your shipping and payment details.
All transactions are securely processed and encrypted by Stripe, ensuring a hassle-free and secure payment experience.
Need help? Want to place your order over the phone? Call us at +1 (438) 809-3185 and our team will be happy to assist you!
Once your order is placed, you’ll receive a confirmation email (check your spam/junk folder if you don’t see it). Now, just wait for the final delivery confirmation email, usually sent one or two days before delivery.
On delivery day, you can track the driver in real time. Our team will ensure a smooth delivery, and that’s when the magic happens! ✨
How can I modify/cancel my order?
To modify or cancel your order, please contact our customer service team at support@meublesboka.com or call +1 (438) 809-3185.
What if a piece is missing from my box?
No worries! If you realize that a part is missing from your order, please contact us, and we’ll ship or deliver the missing piece as quickly as possible.
Can I place my order over the phone?
Of course! If you’re having trouble placing your order online, call us at +1 (438) 809-3185, and a member of our team will be happy to assist you in completing your purchase.
Are there any shipping fees?
No, all orders placed on our website qualify for free shipping, regardless of the order amount.
What does the error message "Shipping not available" mean?
If you cannot complete your order and receive the error message "Shipping not available", it likely means that one of the items in your cart is out of stock.
For more information, please contact our support team.
Pre-Orders
What is a pre-order?
Our restocking times are long, and our quantities are very limited, which is why we open pre-orders 1 to 2 months before receiving our inventory.
By pre-ordering, you benefit from an exclusive discount compared to the regular "In Stock" price—our way of thanking you for your patience.
Additionally, pre-ordering ensures that you get the item before it goes out of stock again. In other words, it allows you to reserve the item while taking advantage of a special discount.
What happens after I place a pre-order?
Once your pre-order is placed, you don’t need to do anything else! Our team will send you occasional email updates.
When we receive our inventory, we’ll contact you by phone to schedule a delivery date and make sure someone is home to receive the order.
If you're not home at the time of delivery, don’t worry! We can leave your item in a safe location, such as your garage, shed, or even your patio.
If I pre-order, when will I receive my order?
Delivery times vary depending on the product, but we clearly indicate the estimated delivery date on each product page.
We recommend referring to these details on the page of the product you pre-ordered. Our team will also send frequent email updates to keep you informed of any changes or adjustments in the delivery schedule.
We are committed to maintaining transparent communication and providing you with all the necessary information throughout the pre-order process.
Can I cancel my pre-order if I change my mind?
Absolutely! Life moves fast, and we understand that you might change your mind in the meantime.
However, canceling your pre-order means:
You will lose the exclusive pre-order discount, and we will not be able to apply it when the item is back in stock.
Your item will no longer be reserved, meaning you may have to wait even longer to get it.
If you’d like to cancel your pre-order, simply email us at support@meublesboka.com or call us at +1 (438) 809-3185.
Assembly & Repairs
Do you offer assembly services?
If you need an assembly service, please contact our customer service team, and we will find a solution to make things easier for you.
Are your furniture pieces easy to assemble?
Yes! Our furniture is designed to be easy to assemble.
Each piece is labeled with a numbered sticker. The instruction manual is clear and detailed to simplify the process.
Even if you're not particularly handy, you won't have any trouble assembling your furniture. We’ve carefully streamlined every step to ensure a smooth and hassle-free assembly experience.
Can I order replacement parts?
Yes! To order replacement parts, please contact our customer service team at support@meublesboka.com or call us at +1 (438) 809-3185.