Replacement Parts
Our dedicated replacement parts service is designed to ensure that your experience with Boka Furniture remains impeccable from start to finish.
How to Obtain Replacement Parts:
1. Product Identification: Please clearly identify the product for which you need replacement parts. You can use the model number or product name to facilitate the process.
2. Contact Us: Send us an email at support@meublesboka.com including the following information:
- Order number
- Product name
- Model number (if available)
- Description of the required part
3. Photos (if necessary): To expedite the process, feel free to include photos of the defective or missing parts. This will enable us to process your request more quickly and ensure that you receive the correct part.
4. Order Confirmation: Our dedicated replacement parts team will review your request and contact you to confirm the availability of the parts and the order details. We will ensure that the process is as transparent and efficient as possible.
Replacement Fees: To the extent that replacement parts are needed due to a manufacturing defect or quality issue, Meubles Boka will cover the replacement fees. If parts are needed due to assembly error or other causes not related to the product's quality, replacement fees may apply.
If you have any questions or concerns regarding replacement parts, please don't hesitate to contact us at support@meublesboka.com. We are here to assist you every step of the way.